Grand Mercure Hanoi - Upscale hotels & resorts

Behind every warm welcome, thoughtful detail and memorable guest experience are our Heartists® – people who bring dedication, passion and heart to everything they do.

Heartist® Week 2026 is a special occasion for Grand Mercure Hanoi to celebrate, appreciate and say “Thank you” to every Heartist® who contributes to creating memorable experiences for our guests and a workplace built on connection and care.

Day 1: Be All You Are

On 7 September 2026, Heartist® Week 2026 officially began at Grand Mercure Hanoi with the theme “Be All You Are” – a reminder for every Heartist® to embrace their individuality while celebrating Diversity, Equity and Inclusion.

The morning began with an inspiring gathering with the General Manager, reflecting on the meaning of Heartist® Week – a special week dedicated to recognizing, appreciating and saying “Thank you” to all Heartists® for the meaningful contributions they make every day in creating wonderful experiences.

A particularly memorable moment was seeing our female Heartists® dressed in traditional Vietnamese áo dài, celebrating the beauty of Vietnamese culture while highlighting the individuality and diversity that make our Heartist® family unique.

The “Human Bingo – Find Your Heartist” activity brought energy and laughter throughout the team. Through conversations and meaningful interactions, Heartists® discovered interesting things about their colleagues, found common ground and created new connections.

The day concluded with “Appreciation from the General Manager”, with sincere thanks extended to every department and Heartist® who plays a part in creating memorable guest experiences.

Day 2: Enjoy & Feel Value

At the beginning and end of each shift, refreshing iced tea and coffee were personally served by Department Heads as a warm welcome and a heartfelt thank-you for the team’s everyday efforts.

A healthy meal, thoughtfully prepared and personally served by Department Heads, added another meaningful moment of care and connection.

The message was simple yet heartfelt:

“You are valued. You are cared for. And you are an important part of the Grand Mercure Hanoi family.”

The day became even more exciting as the winners of Human Bingo were revealed. The “pieces” found through communication and connection became a memorable part of the celebration.

The day ended with smiles, warmth and care – reminding every Heartist® that they deserve special moments where their contributions are seen, recognized and appreciated.

Day 3: Work With Purpose, Grow and Create Your Path

The third day of Heartist® Week 2026 brought a meaningful message about purpose, growth and giving back to the community.

At the Charity Bazaar, Heartists® came together to exchange, sell and support items from booths organized by different departments.

The fundraising activities supported the Blue Dragon Children’s Foundation, helping contribute to meaningful support for disadvantaged children and young people.

A heartfelt thank-you goes to all Heartists® and guests who visited, shopped and brought energy to the charity booths.

It was a warm, lively and memorable day – bringing the spirit of teamwork together with a greater purpose: creating positive impact for the community, together.